Refund Policy

This information is also available in Finnish.

The customer has the right to cancel their order within 14 days of receiving the product(s). If the buyer wishes to cancel the order, the buyer needs to notify the seller via email or telephone (see customer service contact info here) about the cancellation within 14 days of receiving the product(s). After the notification is provided by the buyer, our customer service will provide instructions for returning the product(s).

If the cancellation does not result from a manufacturing flaw or a mistake by the seller, the buyer is subject to cover a return fee, which will be deducted from the refunded amount. The return fee is equal to the amount of the original shipping cost of the order. Free shipping limits do not apply to return fees. This means that in cases where the buyer has received free shipping on the order, the actual shipping cost for the order will act as the return fee. Cancelled orders will be refunded to the customer directly to the customer’s original payment method. The refund will be processed within 14 days from the cancellation notification or at latest when the returned goods arrive back to our warehouse.

The customer also has the right to exchange the purchased product to another product available at the store with the same price within 14 days of receiving the product. If the exchange is not caused by product flaw or mistake in shipping, the customer is subject to cover a return fee. The return fee is equal to the amount of the original shipping cost of the order. Free shipping limits do not apply to return fees. This means that in cases where the buyer has received free shipping on the order, the actual shipping cost for the order will act as the return fee. Flawed products and mistakes in shipping are covered with no extra shipping cost to the customer, if possible.